Customer feedback in real-time is critical for any organization. Because most firms do not have the capacity to manually call clients, it has taken on the role of a benchwarmer. This is where automated feedback and surveys may help. Use automated IVR calls to close the feedback loop, SMS to collect quality feedback, and missed calls to register support… The possibilities are endless.

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Which Companies Stand to Gain from Automated Surveys and Feedback?

Any business that wants to improve and optimize its client experience while also bringing in targeted leads should use automated phone surveys via phone calls or SMS.