A virtual phone number, also known as a DID number has no physical line associated with it. It is basically a phone number on the cloud. All the calls routed through virtual numbers can be tracked and analysed. A popular way businesses use virtual phone numbers is to connect customer calls to the right agents based on on the IVR response.
How virtual numbers can be used to verify COD orders
Cash on delivery orders are always a gamble. The customer may sometimes simply refuse to receive the order at the time of delivery. This greatly increases the return to origin or RTO costs. A simple way to solve this is by using virtual numbers.
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